SHIPPING COSTS AND MORE..
Shipping and delivery
We use the delivery services of POSTNL AND DPD.
How soon can I expect delivery?
For each product, the estimated delivery time is displayed.
Delivery time for items in stock is 1-2 working days in Netherlands and Belgium after your order has been paid. In other European countries it is a delivery time of about 2-4 working days.
The expected delivery time starts after we received your payment.
Can I track the status of my order?
At the time of shipping you will automatically receive a Track and Trace code via email, enabling you to check the status of your order and the package's location.
Who delivers my order?
All deliveries are made by DPD or national postal service. The delivery will be on the day indicated, at the specified shipping address. Tip: You can have your order delivered to your work; that way you can be sure that you will receive it quickly.
Can I make a delivery appointment?
You cannot make a delivery appointment because it depends on the DPD - Postal service driver's route.
How much are the shipping costs?
For orders in Netherlands and Belgium it is Free of shipping cost.
In all other countries the shipment cost is 4,50 euro. If your total order is higher than 30 euros shipment is free of charge.
RETURN & EXCHANGE POLICY
I want to return something, what should I do?
In order for us to process your return in good order, we kindly request you to send us an e-mail u wish to return the product. You will receive a confirmation e-mail with more information and a return label within 24 hours on business days.
*** Please note the return period is 30 days ***
This period begins on the day after you received the order. After this time has expired, returns will not be accepted.
Important returns information
We offer a 30 day return period, which starts according to the date of delivery in the tracking information. After you've notified us of the return, you have 7 days to return your order, according to our returns policy.
We will accept a returned product if the item:
is complete and undamaged;
has not been installed;
all loose parts are well packaged;
is returned using the original packaging (please do not write on the packaging box and do not use duct tape);
if a carton (additional box) was included with the product at the time of delivery, it must also be returned
Returned products will be checked for damage upon receipt. You will be responsible for covering the expenses arising from any damages that occur while the product is being returned.
My order is incomplete or damaged, what should I do?
If your order is incomplete or damaged, please send us an E-mail. Once you have done this, you will receive an email with further instructions so that the problem can be resolved as quickly as possible.
We'll probably ask you to return the damaged item to us, as we often need the damaged goods back for research purposes.
Please let us know of any damage within 24 hours after receiving your order. Sometimes it could take some time to provide a replacement item or replacement parts; so the sooner we are aware of the issue, the sooner we will be able to provide you with the solution. After 30 days the cooling down period expires, this means it is too late to report an incomplete or damaged order.
Reimbursements will be done immediately, but in any event no later than at the end of 14 days after the day on which we received the goods back. A deduction from the reimbursement may be made for loss of value of any goods, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature characteristics and functioning of the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Credit card payments will be refunded to the credit card used for payment, after we received the good(s) back in good state. It can take up to three weeks before the credit card company will credit you. Paypal payments will be refunded directly to your Paypal account within ten working days after we received the good(s) back in good state.
Right to Cancel
You have the right to cancel this contract within 30 days after delivery without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To meet the cancellation deadline, it is sufficient for you to send your our communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
You shall send back the goods or hand them over to us, without undue delay and in any event no later than 7 days from the day on which you receive a return label. The deadline is met if you send back the good(s) before the period of 7 days has expired. We will bear the cost of returning the goods.
Please refer to the Refunds paragraph above with regards to reimbursements.
Can I give my return order to to the delivery company driver?
Regrettably, this is not possible.