MIZZO DESIGN * INTERNATIONAL LIMITED GUARANTEE :
This product is repairable by Mizzo design *, during and after the guarantee period
Accessories, consumables and end-user replaceable parts can be purchased through this website using the contact form.
Mizzo design guarantees this product against any manufacturing defect in materials or workmanship during the guarantee period within those countries*** as stated in the attached country list, starting from the initial date of purchase or delivery date. The international manufacturer’s guarantee covers all costs related to restoring the proven defective product so that it conforms to its original specifications, through the repair or replacement of any defective part. At Mizzo design choice, an equivalent or superior replacement product may be provided instead of repairing a defective product. Mizzo design sole obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions:
Mizzo design shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to the head office located in the Netherlands.
Amco International B.V.
Veilingweg 7 6247 EP
In order to offer the best possible after-sales service and constantly improve customer satisfaction, Mizzo design may send a satisfaction survey to all customers who have had their product repaired or exchanged in a Mizzo design authorized service center. Mizzo Design offers a five year parts warranty on kitchen and bathroom taps (with exception of certain models). The costs for transportation and labor costs for installation are excluded. This warranty covers the mechanical and functional working of the tap. Coated and coloured parts and surfaces are covered by a two year warranty. Stainless steel kitchen sinks are covered by a lifetime warranty on production and material errors. The accessories such as the waste and overflow kit and fittings are covered by a five year warranty. Composite sinks are covered by a 20 year warranty on production and material errors. The accessories such as the waste, overflow and plumbing kit and fittings are covered by a five year warranty. This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow Mizzo design instructions, or a modification or unauthorized repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:
Using the wrong type of water or consumable
Mechanical damages, overloading
Scaling (any de-scaling must be carried out according to the instructions for use)
Accidents including fire, flood, etc.
Professional or commercial use
Consumer Statutory Rights:
This international MIzzo design guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to Country. The consumer may assert any such rights at his sole discretion. *** Where a product purchased in a listed country and then used in another listed country, the international Mizzo design guarantee duration is the one in the country of usage, even if the product was purchased in a listed country with different guarantee duration. The repair process may require a longer time if the product is not locally sold by Mizzo design . If the product is not repairable in the new country, the international Mizzo design guarantee is limited to a replacement by a similar or alternative product at similar cost, where possible. Mizzo design are registered trademarks of AMCO International B.V.. Please keep this document for your reference should you wish to make a claim under the guarantee.